Services Terms

Our only commitment is transparency and respect for our customers, that's why we have a very different work method than what we usually find out there, our main objective is to deliver a quality experience to our customers.
The main characteristic of the entire WourdPet team is transparency and good humor, we always work with seriousness and clarity, in search of the best relationship with our customers.
We are committed to offering you the best online shopping experience, which is why here on the other side there is a completely dedicated team from confirming your order to preparing your package and sending it out.
WourdPet works directly with the best manufacturers and suppliers in the world, and that's how we get exclusive products, after finalizing your order, your package will be sent directly from our international logistics to the address left at the time of registration, with the exception of customers who made custom shipping to BR.
In order to maintain the transparency of our services, it is extremely important to make the following conditions explicit.
- Discount coupons are not accumulative.
- The invoice is issued in the amount referring to the intermediation of the service provided (logistics/import), as our products are imported this is the legal way of taxation.
- In case of loss or any delivery problem related to our carrier, a new shipment will be requested and the delivery period will restart.
- In exchanges, we do not bear the return shipping costs (please check the measurements of the glasses on their page, we are available for any clarification on our products).

We thank you for your trust in our work, in case of any doubt we are available through the service channels.



Why Choose Us?

What Makes Us the Best
At WourdPet, we pride ourselves on the quality of our customer service and our dedication to delivering great products at reasonable prices in a timely manner. Everything for your Pet you find here.

High Quality with Unbeatable Prices
Our vision is to supply our customers with the highest quality product and service offerings available in the market today. We are committed to providing high quality merchandise for less. You don't have to stick to big brands anymore, here you can be creative and try new stuff!

Convenient & Friendly Customer Service
We believe that each and every one of our customers is extremely important to us. We make it a point to listen, learn and deliver based on our customer's needs and expectations. If at any time you have any questions, please contact our Support Center. We will make all reasonable efforts to address your concerns.

Delivery around the Globe
Partnering with internationally trusted logistic service providers, we ship to over 200 countries around the world. We know that you don?t want to wait weeks or even days for your purchase, so we ship out orders as soon as possible. We also provide tracking information on all packages so you?ll be able to keep an eye on where it is and when it will be delivered. If you have any questions about the status of your shipment, just contact us!

Our goal
It provides the best experience of our products and services so that people can evaluate what we can offer and create new opportunities by creating new communities willing to change the way they consume.

Our team is ready to serve you.

Thank You

WourdPet