To request the exchange or return of the product, contact us via email firstname.lastname@example.org within 07 calendar days after delivery, informing the order number, the item you want to exchange and the reason of the request.
After the procedure, within 48 business hours, we will return with instructions on how to proceed. In order to accept the exchange of the product, the item must be sent in its original packaging and without signs of use. Otherwise we will not accept the return.
NOTE: If the request is not made within 07 days after receipt, the customer will lose the right to exchange or return.
In exchanges, we do not bear the round-trip freight.
Withdrawal of purchase must be requested within 24 hours after payment!
The product must comply with the policy for exchange or return following the questions below:
- The product can not show any evidence of use.
- Products must be returned with all original packaging.
- The Customer must pack the product in such a way as to avoid damage.
- No exchange will be made for products damaged or modified by the customer.
Shipping address: Once the package has already entered the shipping process, it is no longer possible to change the address of the recipient, if the package returns to the sender and the customer is interested in a new shipment, the freight of the new package is on account of the customer, as we are not responsible for incorrect address data, since there has already been a shipping cost for it, even for customers who won free shipping, in case of an error in registering the address or returning the package to the recipient, the new Shipping is at the expense of the customer.
In cases of loss or any delivery problem related to our carrier, a new shipment will be requested and the delivery period will restart.
Reimbursement: all reimbursements are accompanied by the reversal receipt, where the customer receives his copy.
All the purchase is made by card: the refund is made by the card itself.